Terms of Use

Sure Connect - Terms and Conditions

Welcome to Sure Connect, By using our services you agree to comply with these terms and conditions, so please read them carefully.

1. Services Offered

1. Sure Connect provides an SMS messaging service to individuals and companies in accordance with the terms and conditions set forth herein.

2. Sure Connect reserves the right to modify or update these terms and conditions at any time without prior notice.

2. Use of the Service

1. The service must be used in compliance with all applicable local and international laws and regulations.

2. It is prohibited to use the service to send abusive, threatening, indecent, or illegal messages.

3. Users are fully responsible for the content sent through the service.

3. Registration and Security

1. Users may be required to register and create an account to use the service.

2. Users must provide accurate and up-to-date information upon registration.

3. Users are fully responsible for maintaining the confidentiality of their account information.

4. Intellectual Property

1. All content, including texts, graphics, logos, and codes, is the property of Sure Connects and is protected under the intellectual property laws of the kingdom.

2. No content may be used without the prior written permission of Sure Connects.

5. Definitions and Terminology Related to Messaging Services

Please note that these definitions are part of the broader terms and conditions for using our services and should be read in conjunction with the rest of the document.

  • Short Message Service (SMS): Refers to the messaging service that allows for sending and receiving text messages between mobile devices.
  • Sender: The entity or individual who sends the SMS to the recipients.
  • Recipient: The person or device receiving the SMS.
  • SMS Campaign: A marketing activity involving sending a series of SMS messages to a specific group of recipients.
  • SMS API (Short Message Service Application Programming Interface): A set of protocols and tools that enable software applications to send and receive SMS messages.
  • Delivery Status: Information that provides details about the success or failure of SMS delivery.
  • Intelligent Filtering: An automated process aimed at identifying and blocking unwanted or duplicate SMS messages.
  • Number Validation: A service that confirms the validity of mobile phone numbers before sending SMS to them.
  • Gateway: The system that facilitates the transfer of SMS messages from the sender to various networks to reach recipients.
  • Short Code: A short, easy-to-remember number used for sending and receiving SMS, typically used for marketing or lead generation.
  • Bulk SMS: The practice of sending large volumes of SMS messages at one time to a group of recipients.
  • Reporting and Analytics: The system that provides clients with detailed data on the performance of their SMS campaigns, including delivery and response rates.
  • Two-Way Interaction: A feature that allows for bidirectional conversations between the sender and the recipient via SMS.
  • Promotional Messages: Text messages that contain advertising or marketing content aimed at promoting products or services.
  • Alert Messages: Text messages used to send important alerts or notifications to recipients.
  • Fair Use Policy: A set of guidelines that defines acceptable use of the service to ensure fair and continuous provision of service to all clients.

6. Customer's Obligations

When utilizing our services, customers bear specific responsibilities to ensure proper and ethical use of the service. The obligations of the customer include the following:

  • Legal Use: The customer must use the services in a manner that complies with all relevant local, national, and international laws and regulations.
  • Confidentiality: The customer must maintain the confidentiality of information related to their account, including passwords and access details, and may not share them with third parties.
  • Compliance with Policies: The customer must adhere to acceptable usage policies and any other guidelines or policies provided by the service provider.
  • Prohibition on Harmful Use: The customer is prohibited from using the services in a way that harms the service, other users, or results in unauthorized access or interference with systems.
  • Responsibility for Content: The customer assumes full responsibility for the content of the SMS messages sent and ensures that they do not violate copyright, trademark, privacy, or any other rights.
  • Indemnification: The customer agrees to indemnify the service provider for any losses, damages, or costs resulting from the customer's breach of these terms and conditions.
  • Restrictions: The customer must refrain from making any modifications, transfers, or attempts to extract the source code of the provided services.

7. Termination

Sure Connect may terminate or suspend the account of any user for non-compliance with the terms and conditions.

8. Contact Sure Connect

If you have any questions regarding the terms and conditions, please contact us.